Privacy Policy

PJ Buyback provides this Privacy Policy to inform you about our practices regarding collection, use and disclosure of information that you may provide via this website (the “Website”) or via any item submission form or other forms or materials, email or telephone (including any recorded messaging or live calls), and about your rights relative to that information.

Please be sure to read this entire Privacy Policy before using the Website or submitting information, material or jewelry items to PJ Buyback. If you are unwilling to accept the terms and conditions of this Privacy Policy, we ask that you do not use the Website or submit any information, material or items to PJ Buyback.


By using this Website or submitting any information, material or items to PJ Buyback, you agree to the terms of this Privacy Policy. Whenever you submit information to PJ Buyback (via any means), you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.


PJ Buyback actively collects information from you both by requesting specific information and by permitting you to communicate with us via order and request forms, item submission forms, information forms, feedback forms, log-in requests, email, and telephone (including any recorded messaging or live calls), and chat rooms, blogs, contests and other methods via the Website. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, street address, email address and telephone number).

In some cases, such as when you establish or update an account or request information or materials from us, we may ask you to submit personally identifiable information in order for you to benefit from specified services, materials, activities or features. You will be informed what information is required and what information is optional.

Please do not disclose any private or personal information about another person without his or her consent. That includes the person’s real name, address, email address, phone number and any other personal information that the person has not asked you to make public.


Except as otherwise stated, we may use information we collect to improve the content of the Website, customize the Website to your preferences, communicate information to you, for our marketing and research purposes, to fulfill requests for products, services or information, provide customer service, offer new products and services, improve the effectiveness of our services through our marketing endeavors, conduct research and analysis, send marketing communications, perform other business activities and for any other purpose specified. In addition, we may make full use of all information that is not in personally identifiable form.
If you provide personally identifiable information to us, we may combine such information with other actively collected, personally identifiable or other information (such as demographic information and past sales history), unless we specify otherwise at the point of collection.

This information may be used to make our future marketing efforts more efficient. We may send you marketing communications that contain offers, promotions and other content. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please opt-out by contacting one of the PJ Buyback Privacy Contacts below.
We may disclose personally identifiable information you provide to us to third parties, but only:

    1. to contractors we use to support our business (such as technical support and financial institutions) or help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity and administering emails, in which case we will require such third parties to agree to maintain it in a secure environment and use it for the same purposes;
    2. in the event of a sale, merger, liquidation, dissolution, reorganization, assignment, or other transfer of PJ Buyback or the Website, in which case we will require any such buyer to agree to treat it in accordance with this or a substantially similar Privacy Policy and use it for the same purposes;
    3. to respond to law enforcement requests, or where required by applicable laws or regulations, or when PJ Buyback believes that disclosure is necessary to protect its rights and/or to comply with a judicial proceeding, court order or legal process;
    4. or in situations involving threats to the physical safety of any person.

In light of the existing regulatory environment, we cannot ensure that all of your private communications and personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. Accordingly, although we use industry standard practices to maintain the security of your private information we cannot guarantee that your information will be used solely in ways consistent with this Privacy Policy. Always be careful whenever sending personal information to us via electronic mail. Electronic mail is commonly not a secure means of transferring information. Although we have taken steps to ensure that the personally identifiable information we collect from you is secure, due to the open nature of the Internet, we cannot guarantee that any information stored on our servers, or transmitted to or from you will be free from unauthorized access. By using this Website, you acknowledge that you understand and agree to assume these risks.


Protecting the privacy of the very young is especially important. The Website is not intended for children under the age of thirteen (13). We will not knowingly collect personally identifiable information via this Website from visitors in this age group, and no part of our Website is designed to attract anyone under age thirteen (13). Please do not communicate with or contact us if you are under age thirteen (13). We encourage parents to talk to their children about their use of the Internet.

As provided in PJ Buyback’s Terms of Service, you must be at least twenty-one (21) years of age to use the PJ Buyback service or otherwise conduct business with PJ Buyback.


Our Website may have public areas such as chat rooms, blogs and message boards. Please remember that any information you share in these areas becomes public, so you should be careful about what you disclose. If you post comments about PJ Buyback products or services on the Website, there is a chance that we will publish them for editorial purposes or in promotional advertising and/or marketing materials. We have the right (but not the obligation) to edit, delete, publish or not publish anything posted in a public area. The content of any posting becomes our property for any use we may determine, without any notice or compensation to the author.


You may contact PJ Buyback at any of the PJ Buyback Privacy Contacts below to learn if we are keeping personal information about you. If we do have personal information about you, we will provide you with a readable copy of such personal information at no charge. Factual errors in your personal information, including information that is out of date, can be corrected by sending us a request that sufficiently details how your personal information should be corrected.

We encourage you to promptly update your personal information if it changes. To keep personally identifiable information that you provide accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession, or to delete your information from our contact list.


The Website takes reasonable steps to protect personally identifiable information as you transmit it to our Website and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But you should keep in mind that no Internet transmission is ever completely secure or error-free.


You may always opt-out of receiving communications from us and/or from our receiving or maintaining your personal information (such as your name, address and/or other contact information) or sharing it with others. To remove any personal information from our communications database or to not receive future communications from us, please send an e-mail message to the PJ Buyback Privacy Contacts e-mail address with the word “REMOVE” in the subject line.

Until the request is processed, you may still receive marketing communications from us and/or our marketers. Please do not forget that, although you may have opted-out of any marketing communication, you may still receive any business related information, such as updates, product information, request confirmations or other business related communications.


Please contact us as follows:

By mail:
Attn: Privacy Manager
5580 LBJ Freeway Suite 630
Dallas, TX 75240

By email:
Or by telephone:

If you have any questions, comments, requests, concerns related to this Privacy Policy or the information practices of the Website, or to report any known or suspected privacy or security breaches, do not hesitate to contact us.


The Website may provide links to other sites and/or resources over which PJ Buyback has no control. These links are provided solely as a convenience to users and should not be construed as an affiliation with or endorsement by PJ Buyback of content, items, or services on those third-party websites.

You access and use such other websites, including the content, items, or services on those websites, solely at your own risk. These linked websites may collect personal information from you when you enter their website. This collecting of information is not subject to PJ Buyback’s control. To ensure protection of your privacy, always review the privacy policies of the websites you visit when linking from this Website. PJ Buyback makes no representations or warranties with respect to the content, ownership, or legality of any such linked websites.

You acknowledge and agree that PJ Buyback has no responsibility or liability for the availability of such external websites or resources, or for the content, advertising, products, or other materials available through such websites or resources.


If this Privacy Policy changes, the revised policy will be posted on the Website. We reserve the right to change this Privacy Policy at any time for any reason. Please check back periodically, and especially before you provide any personally identifiable information.

Changes will not apply retroactively to personal information that was collected before the changes to the Privacy Policy, except as may be required by law. As such, the effective date of the Privacy Policy will always appear after the terms of the Privacy Policy as set forth below.

You can contact us regarding our Privacy Policy by email at, or by telephone at 800-641-1277.